We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Smicklas Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
The Service Advisors were great, and my experience with the Parts Department was great, but when I got home I noticed that a lug nut on two different tires had nearly completely backed off the lug; so I had to go around and check the tightness of all of the lug nuts. The tires had been rotated, and it was obvious that due diligence (by the tech) was not given to ensuring everything was done before returning the car to me.
I took it in for only 2 things, one being a recall (and I made appointment) the other was for something the tech would have to drive and duplicate. I left it ALL day but they ONLY did recall. They should have been able to perform BOTH task but failed so for that reason I’m not to satisfied
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
Called the local dealership 1/4mi from my house to schedule a date for the recall and an oil change. The guy I talked to said he would call me back to do that. That was a week ago, I'm still waiting. I had business in the city and just stopped in Smicklas got me in right away one hour later I was on my way.
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Smicklas Chevrolet, we always strive for excellence. Let us know if we can do anything else and thanks again!
First oil change and rotation. I thought it might be a chance to talk about the car and analysis of how it is doing. I thought the Car would be cleaned inside and out the first time. Car wash is down. No inside cleaning is offered according to the team. They changed the oil and rotated the tires. they were polite and fast for a Saturday afternoon.
Neil, our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Smicklas Chevrolet sales team would like to thank you for coming in and we hope to see you again in the near future.
Everyone was very friendly but it felt like they were trying to find things wrong with the car to fix. I was just there for an oil change. Wanted to charge over $40 to put a bolt in my door. Thankfully, they just replaced it
Angie was very helpful and knowledgeable and explained in detail everything that was being done to service my car. Also, explained what the tech had found during inspection. And had tinted graphics to explain needed repair.