I was told about a special on tires you guys were having so I called up and sure enough you were having a good deal on some tires. I bought 4 tires and had an alignment done on my truck while I was there. Sales man even helped point me to another company to put on some helper bags on the back of my truck because of a big tool box I haul ask the time. We very helpful. I know this is nit picking but the only problem I had was I spend almost $1000 and I get home and not one tire has a cap on the valve stem! Really? Well if that is the worst that happens I will consider myself very blessed.
First. Nacole was wonderful as my service tech. The work was done well. However, I had two issues. The redhead working as the cashier needs more training in customer service. Secondly, the fuel filter is vastly overpriced. I have never had that filter replaced for more than 115 after tax. I called and asked about it and Nacole was helpful in explaining it. But charging an hour shop rate plus 72 for a filter is ridiculous. I was offered a credit on a future visit, which I will gladly use, but something needs fixed.
Vanesa was awesome. Her customer service and communication skills were excellect. Because of the customer service experiece i received having Vanesa as my Smicklas Chevrolet represenative I will definitely recommend and use Smicklas for all my future vehichle needs.
the leather on my driver seat was all scratched up when I picked up my car. I immediately went in and told vanessa who came outside to look at it. She had me pull my car back into the garage and she alerted someone in the office right next to her. Im assuming it was the service manager who came out to look at the seat. Due to poor lighting in the garage, I had to turn the flashlight on my phone so he could see it. He said he would call 'his seat guy' and let me know when I could come it to get it fixed. It's been a week since my appointment. I have had no calls about getting my seat repaired.