I have been very happy with past service but this time I was told it would be three weeks before they could even get the top line or something to look at it because it appeared to be water pump and needed to be looked at by head guy which made no sense to me. I knew enough about my diesel Cruze to know if it needed water pump it would need timing belt and related parts and also knew these would probably need to be ordered and sense I am active on the Cruze diesel forum I knew this may take a few days but if the mechanic was not even going to do a examination for three weeks it was going to take another week after to get my car back. This is not acceptable, if they need to hire more top line mechanics then they need to and not make the customer wait. I don’t know what they are thinking but we have three vehicles we bring their for services. The dealership is not close many closer but we were impressed with the service we had been receiving. we are now switching to Howard Chevy for service and sure enough it was just as I thought, but I had my car back and fixed in a little over one week with everything I predicted done and now a happy camper. Your loss !
Everything went great until we realized that one of our key fobs was for a different Traverse and did not work on ours. Returned it to the dealer and was told first they would have one made for us ( didn’t/hasn’t happened). Then told they had given it to another customer that bought a Traverse and they would mail it to the dealer (hasn’t happened two weeks since they told us it would be returned). We have been more than patient but it’s getting ridiculous. Hope something happens from this
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We will forward your concern to our sales management team. We sincerely thank you for your business , and look forward to seeing you again soon!
They forgot to torque down the front driver lug nuts and almost tried to kill me last Friday. Thank you for that. I’m interested know what the protocol is on almost killing someone. Thank you let me know.
Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Smicklas Chevrolet!
After exhausting research trying to find the perfect truck to fit our family's needs. We found Smicklas online and contacted Dave in the Sales Dept. Dave made us feel appreciated, comfortable, and respected through the entire experience. Dave is a great sales person, and is the reason I will be a repeat customer at Smicklas. Tyler explained all of our plan options, and worked to find the perfect protection plan for our vehicle. We are extremely satisfied with the service from the entire facility. Great prices. Great people. Great customer service.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Smicklas Chevrolet and we hope to see you again soon! If you have any further questions, please give us a call. We're always happy to help!
Sales team and dealership did a really good job, good knowledge of current inventory. No issues with them. I do wish Chevrolet had better rebates and discounts that GMC has. After buying our Traverse we found out GMC Acadia's have roughly 8000 off MSRP. Which would have gotten us an upgrade LT version instead of LS. plus AWD.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Leah - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.