When you call to check on your vehicle your service writers have no idea on what’s going on in the service department. We dropped it off on Wednesday and was told it would be ready Friday then we were told it would be ready Saturday then we were finally able to pick it up Monday afternoon. It would appear that they fail to communicate with each other and they are terrible about calling us back after we were told they would call back in 20 minutes. After not hearing from them I finally just drove to the dealership to see what in the heck was going on. Service department told me it would be ready in an hour they were still working on it yet it was sitting out on the ready to deliver line. I will definitely be looking for a new dealership in the future to work with
Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Smicklas Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (405) 445-4824 to discuss ways we can better serve you in the future.
The air conditioning quit at only 30 something thousand miles, it lost its freeon , that’s redicolos at that low of miles and there was another part that went out but when I took it in they did some other stuff and ended up costing me almost 500 bucks. I’m not a happy customer
Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at (405) 445-4824 when you have a chance. Thank you, and we look forward to hearing from you.
I just wanted a tire rotation and multipoint inspection, but instead got an oil change even though I just had my oil changed a few weeks earlier by another service company. I don't know that the tires even got rotated.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (405) 445-4824 when you have an opportunity, and we will be more than happy to try and turn your experience around.
When my car needed repair, the shop drive me to work that day and then picked me up. When my car needed to stay long term for repair, Nacole got me a loaner car, same kind of car I was driving and I had it for more than 3 weeks while they were repairing my vehicle. I appreciate all that was done to repair my car.