Hi, we're happy you found our staff to be so supportive during your experience here at Smicklas Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This has nothing to do with our normal awesome Service Writer, Jeremy. It has EVERYTHING to do with my horrible experience with the other Service Writer, Nicole. She was rude, unprofessional, infuriating, and should not be allowed to have contact with customers. I dropped off my vehicle on a Friday, and was told it would be ready on the following Monday due to ordering parts. I didn���t get my truck back until Thursday. I was the one who had to keep calling for status and when I finally got to the point of frustration, she told me she was just the messenger. You NEVER tell a customer that you are just the messenger. I never want to deal with Nicole again and if that means taking my business and my plans to purchase another new Chevy this year to another dealership, then do be it.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (405) 445-4824 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Smicklas Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I like Angie and she always takes care of me, but I hate that you all never have a loner and I have to try and figure out rides and how my wife will get to work while I���m at work already. Makes it a real pain in but.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Smicklas Chevrolet! We hope to be of service to you again in the future. Best wishes, Smicklas Chevrolet
You should not have people signing the iPad with a finger for service. Why do you need a persons signature, you have my verbal agreement and possession of my vehicle. Everyone is touching this iPad and having close contact with other people in your service areas. People are also using the same credit card machine and pens for signing.
Hello there, we appreciate you taking the time to leave us this feedback. Please be reassured we are cleaning in between customers and wiping down our equipment for the safety of all of our customers and our employees. Thank you for your continued support and we appreciate your business. We look forward to your next visit! Take care!